支払いオプションのログ - 入金

In this tutorial we will learn how to deal with deposits through the payment options log and the suggested procedure for assigning payments. We will also learn how to deal with wire transfers and the Virtual Terminal.

Let’s take a look at the Payment Options Log report which can be accessed through the reports icon. The payments option log should be used as a tool by sales to efficiently promote further deposits by making contact with clients that have deposited and by following up on declined or page-visited deposits which we will explain in depth.

The second purpose of the payment options log is for compliance and allows quick follow up on the documents needed. We will give a brief description of the compliance procedure which is a best practice suggestion.

The payment options log can be filtered by date, status and compliance. There are various date settings available on the report but Removing the “from GMT date” will display all transactions. The report displays every transaction that has been received from the reporting system (please note that these transactions do not include wire transfers or manual transactions which are all accessed through the transactions report). Each transaction is assigned a status according to the outcome and can be filtered by these statuses.

Page_Visted refers to a user that has accessed the payments page on the platform and for some reason navigated away from the page before completing the payment. This presents an opportunity for sales to contact the client and understand why he hasn’t followed through with the payment. It may be for instance that he needs help with the payments page.

The next status that we will discuss is “Declined”.  This status is reported by the payment service provider for payments that are declined from the client’s institution or from the payment service provider themselves. There are various reasons for declines and it is suggested that you request a list of reason codes from the payment service provider to understand the reason when it is reported. This is important so that you can contact the client and discuss the decline to get him to make an approved deposit.

The status “Pending” refers to transactions that have not been completed yet for various reasons. When you receive a pending status you will need to reconcile the transaction on the back office with the transaction on the payment service provider’s platform by using the PPP reference number. Once you have reconciled this number you will need to add the funds manually to the clients account using the deposit option in the wallet and referencing the transaction number that you used to reconcile the transaction. Now you will need to send us a screen capture of the transaction on the payment service provider’s platform including the PPP reference number and we will update the status of the transaction to approved.

The final status is “Approved”. This status is usually checked first so that it can quickly be passed to the account managers / retentions agents to up sell or generate volume.

When checking the report, it is advisable to filter it by these statuses and work through each status in a logical sense so as not to miss any transactions / clients. In addition to this there is a system of marking the transaction as done so that you can work in a logical and precise manner.

This report displays transactions that have been processed through the payment service provider only. The transactions report contains all transactions including manual and automatic transactions.            

The report is used by both the sales manager and compliance team. When the sales manager or compliance team is finished with the transaction they will change the status of the transaction to done.  This will allow them to work in a logical and precise manner making sure that none of the transactions are missed.  It is up to the broker whether to use a process in which the sales manager or compliance team is responsible for this update.