FAQ / Troubleshooting

Frequently Asked Questions

10 articles

• Support Guidelines (Updated: 5/30/2024)
• Tradesmarter Support - Asking for support (Updated: 10/11/2019)
• My affiliate link is broken when they send it over mobile chat. What to do? (Updated: 10/25/2018)
• What will happen to the user PNL if we cancel his bonus or he withdraws his funds? (Updated: 10/25/2018)
• Why am i getting server error when trying to cancel the user bonus ? (Updated: 10/25/2018)
• What should i do when the user complaining about stuck/cant close a trade? (Updated: 10/25/2018)
• Why the FX trade closed before reaching S/L or T/P and i cant find the closing price in chart history (Updated: 10/25/2018)
• I can't perform manual deposit to a wallet in the CRM (Updated: 10/25/2018)
• CFD - How do you calculate the StopLoss range? (Updated: 3/23/2020)
• Client deposited but his balance was not updated (Updated: 8/5/2020)