Trading Platform FAQ

Click "Open a Free Account" at the top of the screen and fill in the required information: first and last name in Roman characters (e.g., JOHN SMITH), a password with 8-16 characters including uppercase, lowercase, numbers, and special characters, a valid email address, phone number, country of residence, preferred currency, and date of birth. Check the agreement checkbox and click "Next." Follow the on-screen instructions to upload your KYC verification documents and complete email authentication.

Your password must be 8-16 characters and include a mix of uppercase letters, lowercase letters, numbers, and at least one special character (! @#$%^&*()_-=+/?). Example: Aa-12345. Make sure you are not using characters outside this range.

Click the Login button, then click "Lost Password?" Enter your registered email address and click the Reset Password button. You will receive an email with a reset link. If the link doesn't work, try copying and pasting the full URL into your browser. On the password change screen, enter a new password (8-16 characters with uppercase, lowercase, numbers, and special characters) and click "Save" once. You will see a confirmation message and be logged in automatically.

Please check your junk mail and spam folders first. Some email providers may filter our messages as spam. If you still can't find it, try adding our email address to your contacts and request the email again. Certain mobile carrier email addresses may also have trouble receiving our emails.

To change your registered email address, please submit a support request via the inquiry form. Include the title "Email address change request" and provide both your current email address and the desired new email address. Our support team will process the change and confirm via email.

Yes. You can start with a demo account completely for free. This practice account requires no initial deposit and comes pre-loaded with virtual funds, allowing you to learn the platform and test strategies without risking real money. Note that the demo is intended as a one-time trial experience. Once you close your browser or open a live account, you may not be able to access the demo again.

Log in to your account and click "Add Funds." The system accepts bank transfers and credit cards. Supported credit card brands include Visa, Mastercard, JCB, and American Express (availability may vary by region). Bank transfers are also available and may offer faster processing depending on your bank.

The minimum deposit to open a live trading account is typically $10 USD (or equivalent in your local currency, e.g., R160 ZAR, €20, or €50). Maximum deposit limits vary by payment method and region. Credit card deposits may have per-transaction and monthly limits. Contact support for specific limits applicable to your account.

Common reasons and solutions:

1. Name format: Ensure your name is entered in Roman characters exactly as it appears on your card (e.g., JOHN SMITH, not in other scripts).

2. Transaction limits: You may have reached the maximum number of deposits allowed per card per month. Try using a different card or bank transfer instead.

3. Bank restrictions: Your card issuer may block international transactions by default. Contact your bank to authorize overseas payments, or try a different card.

To open a VIP account — which offers perks like higher payouts, priority withdrawals, and a personal account manager (for non-EU clients) — you will need to deposit a significantly larger amount than the standard minimum. Contact your account manager or support for specific VIP tier requirements.

First, ensure your KYC verification documents have been uploaded and approved. Then:

1. Log in to your trading account.
2. Click the account/wallet icon and go to Account > Transactions.
3. Select "Withdraw Funds" and choose your preferred withdrawal method (typically the same as your deposit method).
4. Enter the amount and fill in the required details.
5. Click "Withdraw Funds" to submit your request.

You must successfully complete account identity verification (KYC) before you can withdraw. Requests are typically processed within a few business days. You are generally allowed one free withdrawal per month; additional requests may incur a processing fee which will be deducted from the withdrawal amount.

After logging in, click the account/wallet icon on the left side of the trading screen (on mobile, tap the icon in the upper right corner). Navigate to Account > Transactions and select your trading account from the dropdown. View pending requests under the "Pending Withdrawals" tab. To cancel, click the [+] icon next to the request and select "Cancel Withdrawal." To change the amount, cancel the existing request and submit a new one.

Log in and click the account/wallet icon on the left side of the screen (on mobile, tap the icon in the upper right corner). Go to Account > Transactions and select your trading account. From the History tab, you can view all deposits and withdrawals with amounts, dates, and times. You can also download reports using the button at the top of the screen.

High/Low Trading: Predict whether the price at expiration will be higher or lower than the current price. Turbo trading is also available with durations as short as 15 seconds.

Margin Trading (WowFX / 1000x): Trade with leverage using Take Profit (T/P) and Stop Loss (S/L) levels. Positions can remain open until expiration (up to two weeks). This combines traditional forex-style trading with the simplicity of the platform.

The primary difference is the length of time until expiration. Turbo durations are designed for fast trades (15 to 45 seconds), while High/Low durations are for longer strategies (1 minute up to 24 hours). The available durations and assets may vary based on current market conditions.

Select the amount you want to invest right before you click "Trade" to finalize your position. Investment limits vary by trade type: Short trades, Long trades, and Turbo trades each have different minimum and maximum amounts. The maximum for open positions at any time is also capped. Check the trading screen for current limits.

Sell Back allows you to close a position at its current valuation before the expiration date.

High/Low Trading: Sell Back is allowed up to 30 seconds before expiration (not available for Long/dated trades or Turbo trades).

Margin Trading: You can close positions at any time.

How to use (Desktop): Click the "SELL BACK" or "CLOSE" button under Open Positions at the bottom of the screen. A confirmation popup will appear for 5 seconds — verify the refund amount and confirm.

How to use (Mobile): Tap the house icon in the upper left, then tap on your position and confirm the sell back. Note: Sell Back may be unavailable during high volatility or unusual market conditions.

Hedge: Open an opposite position to your current trade as a risk-reduction strategy when your forecast may be wrong. The investment amount and expiration date match your original position, but the trade price is the current market price.

Double Up: Add another position in the same direction as your current trade if your forecast appears correct. Same investment amount and expiration, but at the current market price.

Both features can be executed with a single click on the respective icon in the Open Positions section. They are available up to 30 seconds before expiration and may be unavailable during high volatility (icons will be grayed out).

Trading is generally available 24 hours a day on weekdays. Available assets vary based on market conditions — confirm which assets are active on the trading screen after logging in. Crypto assets (for High/Low trading) and OTC assets (for Turbo trading) are available for weekend trading on Saturday and Sunday, providing seamless trading from weekday to weekend. Note: trading may occasionally be unavailable during scheduled hours due to volatility or system maintenance.

Payout ratios are not fixed — they vary depending on the asset, market conditions, and other factors. Always confirm the current payout ratio on the trading screen before placing a trade. The system determines which assets and expiration dates are available based on real-time market conditions. Assets that are grayed out, marked as unavailable, or outside trading hours cannot be traded.

You may have multiple trading accounts under one login (e.g., a High/Low account and a Margin/WowFX account). To transfer funds between them, go to Account > Transfer Funds after logging in. Transfers between your own accounts are free and instant.

Desktop: Log in and click the Dashboard icon on the left side of the chart. Select "Recent Trades" to view your entire history and download reports.

Mobile: Log in and tap the house icon in the upper left of the chart screen, then tap "Position" and select "Closed Position" to review past trades.

No. Automated trading (bots/scripts) is not supported on the platform. All trades must be placed manually by the account holder.

While in the trading room, click on your account balance in the upper-right corner. This opens a panel where you can select your practice (demo) account to make it active. You can switch between your live and demo accounts at any time.

No. Demo accounts use virtual funds (typically $10,000 to $100,000) for training and practice purposes only. You cannot earn or withdraw real profits from demo trades. The demo is designed to help you learn the platform and test strategies risk-free.

While demo accounts use the same interface and market data, they lack the emotional pressure and real-money consequences of live trading. You may experience differences in execution feel when transitioning to a real account due to psychological factors. We recommend starting with small amounts on your live account to ease the transition.

Yes. You can trade directly from your smartphone browser — we recommend using Chrome for the best experience. An Android application is also available. The mobile experience provides the same trading features as the desktop version.

We recommend using the latest version of Google Chrome for the best experience. The platform may not display or function properly on other browsers. Important: please do not use your browser's built-in page translation feature while trading, as it may interfere with the platform's functionality.

Your funds are kept strictly segregated in accounts at reputable financial institutions. Client funds are never commingled with company operating funds. Unrealized profits are also protected under these segregation measures.

To close your account, submit a request via Login > Account > Account Cancellation Request. Our team will respond within one business day via email. Important: withdrawal of remaining funds is not automatic — please submit a separate withdrawal request before closing your account to ensure you receive your balance.

This usually happens when your keyboard input is set to double-byte (wide) characters instead of standard half-byte characters. Switch your keyboard to English/half-width mode and try again. On most systems, this can be toggled by pressing the language switch key on your keyboard.